Organic growth or viral?

January 12, 2015

Some managed scope creep during a project is normal and in a green field site implementation to be expected as the requirements become a prototype and then a system, additional context is achieved and can sometimes lead to a necessary extension to scope.

 

In the early stages of a project – especially where users may never have had to think of what they do in terms of process steps, inputs/outputs etc etc and everything else we get them to consider during the requirements gathering phase – this is just part of the iterative nature of xRM projects, however there is a fine line between getting the business decision makers to consider things relevant to the purpose of the xRM implementation without opening it up to everything they have done, currently do or might possibly one day consider doing…

 

In this case it is the inherent universal relevance of xRM that has become the implementation teams worst enemy to a degree.  Now that the approach has been demonstrated to them and there is an understanding that ‘yes it can do that’ and ‘no it won’t take 6 months’ there is a liberal amount of enthusiasm surrounding the prioritisation process for change requests, new requests and what if requests coming through from the client.

 

We are increasingly finding ourselves drawing back to the original business case and objectives to be the sanity check for the should we and will we decision that these requests require.

So far the client is onboard with this and we are trying to capture the enthusiasm and flood of ideas coming up from the floor as part of the next round of the engagement however it is an interesting reminder again of too much of a good thing…

 

 

 

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